Payment issues
Troubleshoot failed payments and card issues during billing checkout.
How do I troubleshoot a failed payment?
- Retry from cursor.com/dashboard under Billing and Invoices
- Open Manage Subscription and confirm your card number, expiry, CVC, and billing address
- Try a different credit or debit card
- Contact your bank to confirm online charges are enabled for this transaction
How do I update my payment method before retrying?
- Go to cursor.com/dashboard
- Open Billing and Invoices
- Click Manage Subscription
- Update the default card in the Stripe billing portal
- Retry the payment
What if payment succeeds but my plan is still unchanged?
Use payment completed but plan not updated for a focused checklist.
What details should I send support for payment issues?
Email hi@cursor.com from your account email and include:
- The account email used for purchase
- The charge amount and date
- A receipt, invoice, or transaction ID
- A screenshot of your current plan in the dashboard