Strategy & analytics
Mock insights from article views, chat outcomes, and feedback signals to show where the help center is working and where it needs attention.
Users are getting better answers from high-intent articles and the chat is resolving more follow-up questions before escalation.
Users quickly find what can be attached to Agent requests.
Chat follow-ups resolve most setup confusion without handoff.
Clear definitions reduce repeated security questions.
Users ask chat to explain proration after reading the article.
Questions cluster around when requests count against usage.
Chat sessions often end with users still needing logs interpreted.
Mock synthesized themes from users who asked chat for clarification after visiting help center articles.
Users ask whether background Agent runs count the same as chat turns.
Users paste connection logs and ask which step failed.
Admins want examples for mid-cycle seat removal and annual plans.
Users report stale search results after moving large folders.
Several chats mention unclear errors when a local server port is busy.
Users cannot tell which settings live locally versus in their account.
Users want saved prompt templates for recurring Agent workflows.
Owners ask for role-based help center recommendations per workspace.
Admins request a downloadable weekly CSV of model and feature usage.
Most growth came from users asking how premium model limits reset.
Team admins are asking about seat transfers and invoice timing.
Lower volume after the @ mentions article started ranking higher.
A spike in indexing questions followed the latest extension update.